Welcome to zestattire.com. These Terms of Service govern your use of our website and the purchase of apparel from AVERLUX COMMERCE GLOBAL SDN. BHD.. By accessing our website or placing an order, you agree to be bound by the following conditions.
- Corporate Identity
This website is owned and operated by AVERLUX COMMERCE GLOBAL SDN. BHD, a company registered in Suite 33-01, 33rd floor, Menara Keck Seng, 203, Jalan Bukit Bintang, 55100 Kuala Lumpur. under registration number 202601012709(1674807-H). All commercial activities and brand management for AVERLUX COMMERCE GLOBAL SDN. BHD. are conducted by this entity.
Registered Office: Suite 33-01, 33rd floor, Menara Keck Seng, 203, Jalan Bukit Bintang, 55100 Kuala Lumpur.
Contact Email: averluxglobal@gmail.com
Telephone: +601135944536
- Shipping and Fulfilment
We maintain professional logistics partnerships with premier carriers, including DHL, FedEx, and UPS Priority services, to facilitate deliveries to our clientele in Europe and the United States.
Timeline: The estimated period for transit is 5 to 12 natural days.
Tracking Notifications: Our system provides automated updates to the email address provided at the time of purchase. Notifications are dispatched at key milestones, including order fulfilment, arrival at regional transit hubs, and when the item is out for local delivery.
Delivery Enquiries: Should a delivery exceed the standard timeframe, we will initiate a formal investigation with the carrier. Depending on the findings of the inquiry, we will provide a suitable remedy, which may include a full refund or a replacement shipment.
- Transfer of Risk and Ownership
In accordance with the European Consumer Rights Directive and relevant regional statutes, the risk of loss or damage to the goods remains with 5099 until the moment you, or a third party identified by you, take physical possession of the items. Ownership of the goods is transferred upon successful delivery and receipt of full payment. - Right of Withdrawal (European Union)
In compliance with European consumer protection laws, customers residing within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a specific reason.
To exercise this right, you must inform us of your decision through a clear statement sent to our customer service email at averluxglobal@gmail.com.
- Damaged or Defective Items
We strive for excellence in every item we dispatch. If you receive an item that is damaged or does not meet our quality standards:
Reporting: Please contact our support team via email within the statutory period following receipt.
Evidence: You are requested to provide clear photographic evidence of the issue.
Resolution: Upon verification of the evidence, we will process a refund or arrange for a replacement to be sent. In such instances, we do not require the damaged item to be returned to our facilities, prioritising an efficient resolution for our customers.
- Operational Facilities
To maintain oversight of our inventory and dispatch processes, we operate from the following logistics centres:
Suite 33-01, 33rd floor, Menara Keck Seng, 203, Jalan Bukit Bintang, 55100 Kuala Lumpur.
- Intellectual Property
All visual content, including imagery and descriptions found on zestattire.com, is the original property of AVERLUX COMMERCE GLOBAL SDN. BHD. or utilised under authorised royalty-free arrangements. Any unauthorised use of our corporate assets is strictly prohibited. - Limitation of Liability
While we employ diligent measures to maintain the consistency of our service and the integrity of our website, we do not assert that our systems are entirely immune to external disruptions. Our liability is limited to the maximum extent permitted by the laws of Malaysia and the European Union. - Governing Law
These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of this website or the purchase of goods shall be subject to the jurisdiction of the competent courts in the aforementioned region and, where applicable, European consumer arbitration standards.